Privacy policy

About This Privacy Policy
This Privacy Policy (the “Privacy Policy”) explains how Personal Data about you is collected, stored, used, disclosed and otherwise processed by symbian health, Inc. (“symbian health,” “we,” “us” or “our”). It applies to information we collect when you use our website www.symbian health.com (the “Site”) or symbian health products and services (the “Products”) (the Site and the Products collectively, the “Services”) as well as information collected by other means, such as through your interactions with us at events or through other sales and marketing activities. As used herein, “Personal Data” is information that identifies an individual or that is associated with the identity of an individual.
symbian health is the data controller of any information collected on or through the site. You can find our contact details in the section “How to Contact Us” below. We are also the data controller of Personal Data associated with our current, past, and prospective business clients’ interactions with us and our Products (each such business client, a “Client”).
We are a data processor, however, with regard to any Personal Data that our Clients submit or otherwise make available to symbian health in connection with their use of our Products. We will only use such Personal Data in accordance with our applicable agreements with our Clients. Our Clients’ privacy policies and practices apply to their own use of data for which they are the data controllers. symbian health is not responsible for such policies or practices of our Clients, which may differ from those explained in this Privacy Policy. To the extent that we process any Personal Data as a data processor on behalf of a Client that is the data controller, pursuant to an agreement between symbian health and such Client, we offer our Client the terms of the Data Protection Addendum located at https://www.symbian health.com/content/dam/www/legal/symbian health-GDPR-DPA-Customer-20180418.pdf. The Client may complete, sign and return the Data Protection Addendum to privacy@symbian health.com.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business and practices. If we make material changes, we will notify you or our Client by revising the date at the top of the policy, and in some cases, including as required by law, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review this Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.
Information Collection
  • Information You Provide

    We collect information you provide directly to us. For example, we collect information when you create an account, use the Services, fill out a form, request customer support or otherwise communicate or interact with us, including at in-person meetings or events. The types of information we may collect include your name, company, email address, postal address, telephone number and other contact or identifying information you choose to provide.

  • Information We Collect When You Use Our Services

    When you access or use our Services, we automatically collect information about you, including the following:

    • Log information: We log information about your use of the Services, including the type of browser you use, internet service provider, clickstream data, date/time stamp, pages and files viewed on our Site (e.g., HTML pages, graphics, etc.), your IP address and the page you visited before navigating to our Services.
    • Device information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
    • Information collected by cookies and other tracking technologies: We and our partners use cookies or similar technologies to collect information, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can change your browser settings in order to enable or disable cookies. We do not currently respond to browser do-not-track signals.
  • Third-party Websites and Framing of Partner Content

    Our Site may link to third-party websites over whose privacy practices we have no control. Also, some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our Site. In such case, please be aware that you are providing your Personal Data to these third parties and not to symbian health.

    We encourage you to carefully review the privacy policies of these third parties before submitting your Personal Data to them. If you receive marketing communications from these third parties and wish to stop receiving marketing messages from them, please contact these third parties directly.

  • More About the Information We Collect
    • Blogs and Community Forums Our Site offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Data from our blog or community forum, please contact us. In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why.
    • Testimonials We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.
    • Social Media Widgets Our Site includes social media features, such as the Facebook button or interactive mini-programs that run on our Site. These features may collect your Internet protocol address and information on which page you are visiting on our Site, and they may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
    • Single Sign-On You may apply for a job opening using sign-in services such as LinkedIn or an Open ID provider. These services will authenticate your identity, provide you the option to share certain Personal Data (such as your name and email address) with us, and pre-populate our application form. Services like LinkedIn give you the option to post information about your activities on our Site to your profile page to share with others within your network.
    • Information from Other Sources
      • We may collect information from public sources. We may also receive information about you from third parties, if you have provided your consent to the third party to share such information. This information may include your name, company, email address, postal address, telephone number and other contact or identifying information.
      • With written consent, we may conduct background checks on our potential employees. If we do so, the only information that we append to an application is the result (pass or fail) of that background check. This helps us to evaluate potential candidates for employment. We don’t otherwise append Personal Data on results of the background check to an application.
    • Product Diagnostic and Telemetry Data When our Clients use our Products, we may collect certain usage data, including configuration files, metrics count, software versions, log files and other information regarding our Clients’ computing environments and use of the Products. Clients have the option to configure the diagnostic function in our Products in order to disable automatic reporting of such data to symbian health. For purposes of clarity, however, the diagnostic functionality described in the preceding sentence does not include metering capabilities within symbian health online Services which symbian health uses to determine Customer’s usage for billing purposes. Customer may not disable, tamper with or otherwise alter any such metering capabilities within such Services. We may combine such data with other information we’ve collected, including information from public sources or third parties or information you provide to us when you download our Products, request information or otherwise communicate with us, including the name of your organization or company.
    • Inferences We may infer new information about you and your company from data we collect, including information about your likely preferences, your product and service needs or other characteristics.
Use of Information

We use information about you for various purposes, including to:

  • Provide, maintain and improve our Services. We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
  • Provide and deliver the Products you request:
    • process transactions, and send you related information, including confirmations and invoices;
    • Send you technical notices, updates, security alerts and support and administrative messages;
    • Process payments on your account or bill you for products or services purchased by you; and
    • Respond to your comments, questions and requests and provide customer service.
    We will engage in the above activities to manage our contractual relationship with you and/or to comply with a legal obligation.
  • Assist with the development of our Services and other purposes related to symbian health’s business:
    • To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.
    • To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.
    • To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.
    • We will provide personalized services based on our legitimate interests, and with your consent to the extent required by applicable law.
  • Market Products that may be of interest to you, including through tailored communications, such as telemarketing, emails, newsletters or other content (where legally required, we obtain your consent for such communications and you always have the option to unsubscribe here: unsubscribe
  • Facilitate social sharing functionalities. We will engage in this activity with your consent or where we have a legitimate interest;
  • Process and deliver contest entries and rewards:
    • We may offer you the opportunity to participate in a sweepstakes, contest or other promotion
    • Some of these promotions have additional rules containing information about how we will use and disclose your Personal Data. Please read those additional rules before choosing to participate.
    We use this information to manage our contractual relationship with you.
  • Solicit and process your opinions through surveys. We will engage in this activity with your consent or where we have a legitimate interest;
  • Aggregate and/or anonymize Personal Data. We may aggregate and/or anonymize Personal Data so that it will no longer be considered Personal Data. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
  • Accomplish our business purposes:
    • For data analysis, for example, to improve the efficiency of our Services;
    • For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements;
    • For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
    • For developing new products and services;
    • For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures;
    • For identifying usage trends, for example, understanding which parts of our Services are of most interest to users;
    • For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
    • For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
    • We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.
  • Consider and manage your job application.
    You have the right to withdraw any consent you have given to us and to object to any processing carried out on the basis of legitimate interest. Contact us for more information about your rights.
Sharing of Personal Data
  • How We May Share Personal Data
    We may share Personal Data about you as follows:
    • With our affiliates for the purposes described in this Privacy Policy
    • With third-party vendors, consultants and other service providers who need access to your information to carry out work on our behalf, such as providing product and service functionality, customer service, billing and invoicing, and conducting research and analysis.
    • If we believe disclosure is reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce applicable user agreements or policies, including our Terms and Condition of Site Use (the “Terms of Use”); or (iii) protect symbian health, our users or the public from harm or illegal activities.
    • To third party sponsors of sweepstakes, contests, and similar promotions.
    • With v commercial business partners who offer solutions and services complementary to symbian health’s offerings, including resellers, system integrators, software providers, or consultant agencies, subject to your consent. See our current list of partners here.
    • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company. In this event, you will be notified via email and/or a prominent notice on our Site, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data;
    We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
  • Third-party analytics and advertisements

    symbian health performs analytics on the functioning of our Site. Specifically, symbian health uses an integrated version of Google Analytics. You may opt out from Google Analytics by using the Google’s Ads Preferences Manager. We also encourage you to use the Google Analytics opt-out browser add-on.

    We allow third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of our Site and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by symbian health and third parties to, among other things, analyze and track data, deliver advertising based upon your browsing activities and interests and to better understand your use of our Services. If you wish to opt out of interest-based advertising by these third parties , if located in the European Union . Please note that you will continue to receive generic ads.

  • We Do Not Sell Your Personal Data
    Please note that symbian health does not sell your Personal Data, and we will not do so without offering you the right to opt out of any such sale.
Your Choices About Personal Data
  • Promotional Communications

    We may periodically send you free newsletters and emails that directly promote the use of our Site or the purchase of our Products. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us. You will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by submitting a request at unsubscribe. Despite your indicated marketing email preferences, we may send you transactional emails and notices of any updates to our Terms of Use or Privacy Policy.

  • Account or Profile Information – Your Rights

    Upon your request, symbian health will provide you with information about whether we hold any of your Personal Data. If you would like to request to access, correct, update, suppress, restrict, or delete Personal Data, object to or opt out of the processing of Personal Data, or if you would like to request to receive a copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us . Note, however, that we may retain certain information as required by law or for legitimate business purposes. Also, if you become aware that a profile has been created about you without your consent or knowledge, you may contact us to request deletion of such account.

    To help us respond appropriately, please make clear the nature of your request and the Personal Data to which it pertains. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

    Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase or promotion).

    To address any privacy or security questions or concerns, or to make any of the above-mentioned requests, contact us with details about your request.

  • How You Can Lodge a Complaint

    To make a data privacy complaint, contact us at support@symbian health.com.

    To help us address the issue effectively, please clearly state the following in your complaint:

    • The specific data privacy complaint (please provide as much detail as possible, including the relevant country, your understanding of the data privacy infringement and issues, and the redress requested);
    • Your full name and how we can contact you; and
    • Any previous correspondence with us on this specific data privacy issue.

      We aim to resolve all issues in a timely manner, or as mandated by local law, but if this is not possible because a more detailed investigation is required, we will try to keep in regular contact with you to ensure that you are kept informed of the progress on your matter.

    • For the European Economic Area (“EEA”)

      If you are not satisfied with our resolution of your complaint, you may lodge a complaint with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at

  • Information Related to Data Collected for Our Clients

    When symbian health collects or processes information under the direction of its Clients, symbian health has no direct relationship with the individuals whose Personal Data it processes. If symbian health processes your Personal Data at the direction of a Client, and you have a concern or request related to your Personal Data, please contact the relevant Client directly. We may transfer Personal Data to companies that help us provide our Products.

Security

symbian health endeavors to use reasonable organizational, technical and administrative measures to help protect Personal Data from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once it is received. Visit our Security and Compliance page for additional information. Please keep in mind that no security measures are 100% effective, and we encourage you to regularly review your accounts for suspicious activity and carefully guard your credentials. If you have any questions about the security of your Personal Data, you can contact us.

International Data Transfer

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

ADDITIONAL INFORMATION REGARDING THE EEA: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here:https://www.symbianhealth.com/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en. For transfers of Personal Data from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as Standard Contractual Clauses adopted by the European Commission, to protect your Personal Data. You may obtain a copy of these measures by contacting us in accordance with the “How to Contact Us” section below.

California Privacy Rights

The California Consumer Privacy Act (“CCPA”) provides California residents with the “right to know” and “right to delete.”

  • We identify, in this Privacy Policy and the symbian health Data Policy, the categories of Personal Data we collect, the purposes for collection, the sources of Personal Data, and any information disclosed to, and shared with, other parties. You may request a copy of the Personal Data about you that we have collected, used, and disclosed in the 12-month period preceding the date of your request.
  • As noted in the section above titled “Your Choices About Personal Data,” you may also request that we delete certain Personal Data we have about you. Please know that any such request is subject to our ability to verify your identity and any exceptions provided under applicable law.

If you’d like to make a request pursuant to your rights under CCPA, please contact us.

Data Retention

symbian health retains Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Sensitive Personal Data

Unless we request it, we ask that you not send or disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

Use of this Site by Children

This Services are not intended for or directed to anyone under the age of 16 years, and we do not knowingly collect Personal Data of individuals under the age of 16. If you are younger than 16, you should not register with or use the Services.

privacy@symbianhealth.org

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