We collect information you provide directly to us. For example, we collect information when you create an account, use the Services, fill out a form, request customer support or otherwise communicate or interact with us, including at in-person meetings or events. The types of information we may collect include your name, company, email address, postal address, telephone number and other contact or identifying information you choose to provide.
When you access or use our Services, we automatically collect information about you, including the following:
Our Site may link to third-party websites over whose privacy practices we have no control. Also, some of our pages utilize framing techniques to serve content from our partners while preserving the look and feel of our Site. In such case, please be aware that you are providing your Personal Data to these third parties and not to symbian health.
We encourage you to carefully review the privacy policies of these third parties before submitting your Personal Data to them. If you receive marketing communications from these third parties and wish to stop receiving marketing messages from them, please contact these third parties directly.
We use information about you for various purposes, including to:
symbian health performs analytics on the functioning of our Site. Specifically, symbian health uses an integrated version of Google Analytics. You may opt out from Google Analytics by using the Google’s Ads Preferences Manager. We also encourage you to use the Google Analytics opt-out browser add-on.
Upon your request, symbian health will provide you with information about whether we hold any of your Personal Data. If you would like to request to access, correct, update, suppress, restrict, or delete Personal Data, object to or opt out of the processing of Personal Data, or if you would like to request to receive a copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us . Note, however, that we may retain certain information as required by law or for legitimate business purposes. Also, if you become aware that a profile has been created about you without your consent or knowledge, you may contact us to request deletion of such account.
To help us respond appropriately, please make clear the nature of your request and the Personal Data to which it pertains. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase or promotion).
To address any privacy or security questions or concerns, or to make any of the above-mentioned requests, contact us with details about your request.
To make a data privacy complaint, contact us at support@symbian health.com.
To help us address the issue effectively, please clearly state the following in your complaint:
We aim to resolve all issues in a timely manner, or as mandated by local law, but if this is not possible because a more detailed investigation is required, we will try to keep in regular contact with you to ensure that you are kept informed of the progress on your matter.
If you are not satisfied with our resolution of your complaint, you may lodge a complaint with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at
When symbian health collects or processes information under the direction of its Clients, symbian health has no direct relationship with the individuals whose Personal Data it processes. If symbian health processes your Personal Data at the direction of a Client, and you have a concern or request related to your Personal Data, please contact the relevant Client directly. We may transfer Personal Data to companies that help us provide our Products.
symbian health endeavors to use reasonable organizational, technical and administrative measures to help protect Personal Data from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the Personal Data submitted to us, both during transmission and once it is received. Visit our Security and Compliance page for additional information. Please keep in mind that no security measures are 100% effective, and we encourage you to regularly review your accounts for suspicious activity and carefully guard your credentials. If you have any questions about the security of your Personal Data, you can contact us.
Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.
ADDITIONAL INFORMATION REGARDING THE EEA: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here:https://www.symbianhealth.com/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en. For transfers of Personal Data from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as Standard Contractual Clauses adopted by the European Commission, to protect your Personal Data. You may obtain a copy of these measures by contacting us in accordance with the “How to Contact Us” section below.
The California Consumer Privacy Act (“CCPA”) provides California residents with the “right to know” and “right to delete.”
If you’d like to make a request pursuant to your rights under CCPA, please contact us.
symbian health retains Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
Unless we request it, we ask that you not send or disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
This Services are not intended for or directed to anyone under the age of 16 years, and we do not knowingly collect Personal Data of individuals under the age of 16. If you are younger than 16, you should not register with or use the Services.